Frequently asked questions

Can I keep my existing business number?

Yes, forward selected calls to the assigned Xaller.ai number. These instructions cover forwarding, not porting. Start with the carrier guide.

Can my team answer first?

Where supported, busy/no-answer forwarding lets your line ring first. Test busy, unanswered, and voicemail behavior independently.

Do test calls use minutes?

Yes. Browser tests and phone calls use your allowance. See billing.

Can I use English and Spanish?

Both are in the launch plan catalog. Test realistic conversations and your business terms in each language callers will use.

Does an appointment request mean the caller is booked?

No. It is a request for your team unless an available, configured connection confirms the booking. Verify the result in the receiving calendar or service.

What happens when nobody can answer?

Agent behavior, transfers, fallback, and the carrier route each affect the result. Test the whole route and maintain a verified fallback. Do not assume every failure reaches voicemail.

Can I invite teammates?

Yes. The owner or an admin invites people from Settings → Team and chooses Admin or Member. See team access.

Where are the integration setup guides?

Every integration has its own page under Connect your tools with what it will do on calls and its current status. Pages marked Coming soon gain setup steps once the integration is released; until then, use only the connections shown as available in Integrations in your account. The webhook reference covers your own receiver.

Can I use the service for emergencies or sensitive health information?

Xaller.ai is not an emergency service. Do not assume healthcare-specific support is included in a general account. Read security and privacy.

How do I stop forwarding?

Use your carrier’s turn-off instructions. Test your business number afterward. Stopping forwarding is separate from cancelling a subscription.