Zendesk
Turn a phone request into an owned support ticket with context.
What it will do on calls
Section titled “What it will do on calls”When a caller needs help, your receptionist will:
- match a requester by phone number
- create and verify a ticket in your chosen group and form
What you need
Section titled “What you need”- A Zendesk account, a support group and a ticket form that phone tickets can use.
Once released, it will be included in every plan. Each connected integration counts toward your plan’s integration limit (Starter 3, Growth 10, Pro 50), together with SMS, Slack and webhook destinations; email notifications do not count. See plans.
Limits to know
Section titled “Limits to know”- Tickets carry the call summary as a private note; your own Zendesk triggers may still notify requesters.
Until it is available
Section titled “Until it is available”Keep receiving call summaries and prepare follow-up requests for your team in call notifications. You can also send call events to your own tools with a signed webhook and automation recipes.