Help Scout
Add a phone conversation to the right Help Scout inbox, assigned to the person who handles it.
What it will do on calls
Section titled “What it will do on calls”When a caller needs help, your receptionist will:
- recognize callers Xaller.ai added before
- create an assigned phone conversation
What you need
Section titled “What you need”- Help Scout access to the chosen mailbox and supported conversation operations.
Once released, it will be included in every plan. Each connected integration counts toward your plan’s integration limit (Starter 3, Growth 10, Pro 50), together with SMS, Slack and webhook destinations; email notifications do not count. See plans.
Limits to know
Section titled “Limits to know”- Customer identity and notification behavior must be checked before any customer-facing reply.
Until it is available
Section titled “Until it is available”Keep receiving call summaries and prepare follow-up requests for your team in call notifications. You can also send call events to your own tools with a signed webhook and automation recipes.