Other phone service or office system call forwarding
Use the number assigned in Phone. See the placeholder guide before entering a code. Availability and charges depend on your service and plan.
Confirm your product
Section titled “Confirm your product”These steps apply only to Other phone service or office system. If this is not your phone product, choose Other or ask your provider.
Find out the exact name of the phone service or office system that receives your business calls and who can change its settings. Ask your provider whether it can forward calls to an outside US number, and for which calls (all, unanswered, busy or after hours).
Activate your receptionist in Xaller.ai before turning on forwarding. Your existing line does not connect automatically.
Procedure reviewed: 2026-10-13. Live carrier test: not performed. A source review is not proof that this procedure works on every plan.
Forward all calls
Section titled “Forward all calls”Ask your phone provider which external forwarding options your exact product supports. We cannot confirm a procedure for an unidentified phone service.
Forward when we don’t pick up
Section titled “Forward when we don’t pick up”Ask your phone provider which external forwarding options your exact product supports. We cannot confirm a procedure for an unidentified phone service.
Forward after hours
Section titled “Forward after hours”Ask your phone provider which external forwarding options your exact product supports. We cannot confirm a procedure for an unidentified phone service.
Troubleshooting
Section titled “Troubleshooting”- Ask your provider to forward your business number to your Xaller.ai number with no announcement or “press 1” step, and tell them which calls to forward.
- Until it is set up, publish your Xaller.ai number for the calls your receptionist should answer.
Confirm your setup
Section titled “Confirm your setup”Call from another phone. Check that your receptionist answers, the call appears in Calls, and your expected notification arrives. Test busy and no-answer behavior separately. If anything fails, turn forwarding off and troubleshoot the route.
Test in Xaller.ai
Section titled “Test in Xaller.ai”Return to Phone, start a five-minute check and call your existing business number from a separate phone. Do not dial the assigned destination for this check. Let the selected condition happen, listen for your receptionist, say a few words and hang up. Confirm the matching call only if it was your test and it worked. An arrival alone is not success. No-answer and busy each need their own test; after-hours needs the phone-service schedule and time zone.
Tested with you records this one test, not continuous carrier verification. If it fails, check the product, destination, permissions and condition, or restore previous handling using the undo steps above.
We can’t confirm forwarding steps, codes or charges for a phone service we haven’t reviewed. Some systems announce forwarded calls and ask the answerer to press a key; your receptionist can’t do that, so ask for a direct forward.
Pausing Xaller.ai does not turn off carrier forwarding. To restore previous handling, change the settings at your phone provider.
Return to Phone — your saved setup is retained when you sign in. No phone number is included in this link.