Spectrum Business Voice — confirm your product call forwarding
Use the number assigned in Phone. See the placeholder guide before entering a code. Availability and charges depend on your service and plan.
Confirm your product
Section titled “Confirm your product”These steps apply only to Spectrum Business Voice — confirm your product. If this is not your phone product, choose Other or ask your provider.
Spectrum sells several business phone products, and their forwarding settings differ. Before changing anything, find out which Spectrum Business Voice product carries your number and whether you manage it with handset codes or in the Voice Manager portal.
Activate your receptionist in Xaller.ai before turning on forwarding. Your existing line does not connect automatically.
Procedure reviewed: 2026-10-13. Live carrier test: not performed. A source review is not proof that this procedure works on every plan.
Forward all calls
Section titled “Forward all calls”Spectrum Business forwarding codes and setup depend on the specific Voice product, and Spectrum notes that Business Voice star codes may have changed. Check the current Business Voice portal or ask Spectrum to enable unconditional forwarding to your Xaller.ai number.
Forward when we don’t pick up
Section titled “Forward when we don’t pick up”Spectrum’s Business Voice guide manages no-answer forwarding in its online portal rather than with a code, and we have not verified the steps for every Voice product. Ask Spectrum which missed-call forwarding setting applies to your line.
Forward after hours
Section titled “Forward after hours”A Spectrum Business after-hours route to an external automated agent is not verified for your product.
Troubleshooting
Section titled “Troubleshooting”- Ask Spectrum Business support to forward your business number to your Xaller.ai number, saying whether you want all calls, unanswered calls or busy calls forwarded.
- Until it is set up, publish your Xaller.ai number for the calls your receptionist should answer.
Confirm your setup
Section titled “Confirm your setup”Call from another phone. Check that your receptionist answers, the call appears in Calls, and your expected notification arrives. Test busy and no-answer behavior separately. If anything fails, turn forwarding off and troubleshoot the route.
Test in Xaller.ai
Section titled “Test in Xaller.ai”Return to Phone, start a five-minute check and call your existing business number from a separate phone. Do not dial the assigned destination for this check. Let the selected condition happen, listen for your receptionist, say a few words and hang up. Confirm the matching call only if it was your test and it worked. An arrival alone is not success. No-answer and busy each need their own test; after-hours needs the phone-service schedule and time zone.
Tested with you records this one test, not continuous carrier verification. If it fails, check the product, destination, permissions and condition, or restore previous handling using the undo steps above.
We have not verified a procedure for Spectrum Business Voice, so this page shows no codes. Spectrum’s residential and mobile forwarding steps do not apply to business lines.
Pausing Xaller.ai does not turn off carrier forwarding. To restore previous handling, change the settings at your phone provider.
Return to Phone — your saved setup is retained when you sign in. No phone number is included in this link.
Sources
Section titled “Sources”Checked against these Spectrum Business Voice — confirm your product support pages on 2026-10-13:
- https://www.spectrum.com/content/dam/spectrum/enterprise/en/pdfs/support/user-guides/spectrum-business-voice-user-guide.pdf
- https://www.spectrum.com/business/enterprise/support/faq/account/what-are-the-handset-star-codes-for-my-spectrum-business-voice
Spectrum Business Voice — confirm your product support instructions