Google Voice linked numbers call forwarding
Use the number assigned in Phone. See the placeholder guide before entering a code. Availability and charges depend on your service and plan.
Confirm your product
Section titled “Confirm your product”These steps apply only to Google Voice linked numbers. If this is not your phone product, choose Other or ask your provider.
Google states that forwarding calls from a Google Voice number to an automated system is unsupported, so there is no forwarding procedure to set up here. Use the number assigned in Xaller.ai for the calls your receptionist should answer.
Activate your receptionist in Xaller.ai before turning on forwarding. Your existing line does not connect automatically.
Procedure reviewed: 2026-10-13. Live carrier test: not performed. A source review is not proof that this procedure works on every plan.
Forward all calls
Section titled “Forward all calls”Google Voice does not support forwarding calls to automated answering systems through linked numbers. A Workspace auto attendant is a different product and requires separate setup.
Forward when we don’t pick up
Section titled “Forward when we don’t pick up”Google Voice linked-number forwarding to automated answering systems is unsupported; no verified no-answer route is available here.
Forward after hours
Section titled “Forward after hours”A Google Voice Do Not Disturb schedule is not a verified external forwarding route to an automated answering system.
Troubleshooting
Section titled “Troubleshooting”- Want to keep your Google Voice number? Publish your Xaller.ai number for the calls your receptionist should take, for example on your website and booking pages.
- On Google Workspace? Ask your Workspace administrator about Google Voice auto attendant options; we have not reviewed a route from it to Xaller.ai.
Confirm your setup
Section titled “Confirm your setup”Call from another phone. Check that your receptionist answers, the call appears in Calls, and your expected notification arrives. Test busy and no-answer behavior separately. If anything fails, turn forwarding off and troubleshoot the route.
Test in Xaller.ai
Section titled “Test in Xaller.ai”Return to Phone, start a five-minute check and call your existing business number from a separate phone. Do not dial the assigned destination for this check. Let the selected condition happen, listen for your receptionist, say a few words and hang up. Confirm the matching call only if it was your test and it worked. An arrival alone is not success. No-answer and busy each need their own test; after-hours needs the phone-service schedule and time zone.
Tested with you records this one test, not continuous carrier verification. If it fails, check the product, destination, permissions and condition, or restore previous handling using the undo steps above.
Linked numbers only ring your own phones (up to six). A number already linked to another Google Voice number can’t be linked again, and SIP Link users can’t use linked numbers. Google points businesses that need an automated system to the Google Workspace auto attendant, which is a separate product we have not reviewed.
Pausing Xaller.ai does not turn off carrier forwarding. To restore previous handling, change the settings at your phone provider.
Return to Phone — your saved setup is retained when you sign in. No phone number is included in this link.
Sources
Section titled “Sources”Checked against these Google Voice linked numbers support pages on 2026-10-13: