Intercom
Add phone-call context to a verified customer’s existing support case.
What it will do on calls
Section titled “What it will do on calls”When a caller needs help, your receptionist will:
- find a known customer’s open conversation
- add a private call note
What you need
Section titled “What you need”- Workspace authorization and a verified mapping for customers, teams and conversations.
Once released, it will be included in every plan. Each connected integration counts toward your plan’s integration limit (Starter 3, Growth 10, Pro 50), together with SMS, Slack and webhook destinations; email notifications do not count. See plans.
Limits to know
Section titled “Limits to know”- New phone-case creation needs separate verification. Never present a call as a message sent by the customer in another channel.
Until it is available
Section titled “Until it is available”Keep receiving call summaries and prepare follow-up requests for your team in call notifications. You can also send call events to your own tools with a signed webhook and automation recipes.