Microsoft OneDrive for Business
Keep approved business files available to your receptionist.
What it will do on calls
Section titled “What it will do on calls”When a caller asks a question, your receptionist will:
- read selected files
- track changes and deletions
What you need
Section titled “What you need”- An eligible Microsoft business account and explicit selection of approved business files.
Once released, it will be included in every plan. Each connected integration counts toward your plan’s integration limit (Starter 3, Growth 10, Pro 50), together with SMS, Slack and webhook destinations; email notifications do not count. See plans.
Limits to know
Section titled “Limits to know”- Initial scope excludes personal accounts. Owner departure or lost sharing permission must remove files from answers.
Until it is available
Section titled “Until it is available”Keep receiving call summaries and prepare follow-up requests for your team in call notifications. You can also send call events to your own tools with a signed webhook and automation recipes.